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Automotive Service Manager E77 in Elkton, MD at Hertrich Family of Automobile Dealerships

Date Posted: 6/4/2018

Job Snapshot

Job Description

Automotive Service Manager – Service Manager – Automobile Dealership Service Department – Auto Service Manager


Business is Booming at the Hertrich Family of Automobile Dealerships!  Our family-owned and operated business is seeking a Dynamic Service Manager to join our world class service team.  We have an immediate opening for a Motivated, Seasoned, Service Department Manager.   This is an outstanding opportunity for a rewarding career with a mission driven company.


  • Do you thrive in a fast paced, professional environment with unlimited career growth potential?

  • Are you an enthusiastic and trustworthy individual with a strong work ethic?

  • Do you have a proven record of success with verifiable CSI scores?

  • Do you have a desire to Succeed?  


Then our company is the right fit for you!  Join our Service Departments that are poised for Explosive Growth.


The Hertrich Family of Dealerships is a family-owned and operated organization with a strong financial foundation and over 50 years in the automotive industry. We represent the most complete line of multi-franchise dealerships in Delaware, New Jersey and the Eastern Shore area of Maryland.  We have over 16 locations in the tri-state area.


Hertrich offers:


  • Extremely Competitive Salaries and BIG REWARDS

  • Positive Management Support

  • Medical, Dental, Vision Plans, Disability, Cancer, Accident, & Life Insurance Plans

  • Paid Vacation

  • Paid Holidays

  • Paid Time Off

  • 401K Plan with Employer Match

  • Employee Purchase Discounts


Service Manager Duties include but are not limited to:


  • Provide high quality customer service and satisfaction at or above company standards

  • Maintain good working relations with factories

  • Motivating, Coaching, and Leading a dynamic and high-performing service selling and technical team

  • Effectively supervising and managing the work load and schedules of all service department associates

  • Effectively operating the service department to achieve overall business performance objectives, including sales, productivity, and profitability goals

  • Assist in diagnosing vehicle problems, warranties, services, and repairs

  • Ensuring the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations

  • Perform other duties as assigned by the General Manager


Service Manager  Qualifications:


  • Must be results-driven, highly energized, customer service oriented LEADER

  • Must have a passion for taking care of customers

  • Excellent organization skills and effective verbal and written communication skills

  • Dealertrack experience a plus!

  • Proven record of success in dealership management and a strong understanding of vehicle repairs and maintenance

  • Possess ability to lead a Service team to top-level performance and create a 5-star customer experience

  • Computer experience

  • HS Diploma required; college degree a plus; ASE or manufacturer certifications a plus

  • Must have a current, valid driver's license


'Offers of employment are conditional. Candidates must successfully complete a Pre-Employment Drug Screening, Criminal Background Check, and Motor Vehicle Record Check. A criminal record will not automatically disqualify an applicant from employment. We are a drug-free workplace. We are an EEO/ AA employer. Job seekers will be given consideration without regard to their disability or protected veteran status.'